Refund Policy

As we pride ourselves in creating the best platter boxes, grazing tables and meeting all our customers needs at the highest of quality, we work on a 'first in best dressed' structure, which means that securing your event in our calendars, means that it is highly likely that we turn back multiple other requests for the same date. Because of this, we have a firm cancellation policy.

a. In the case of cancellations notified thirty one (31) business days or more, PALM will refund the full amount paid.
b. In the case of cancellations notified between six (6) and thirty (30) business days’ notice, PALM will retain the full amount paid and the customer will be issued a credit note.
c. In the case of a cancellation notified five (5) business days or less notice, PALM will retain the full amount paid.